EMS is a solution to capture enquiries and follow up actions taken on these enquiries.
It’s a easy to use tool for sales opportunities.
Enquires are the source of Growing business in any areas of life. Be it a small business or a Big enterprise, effective handling of the generated enquires leads to new business and New sales.
Our Research shows that there is a huge market / need for such applications which can manage the business enquires and handle them effectively.
Lot of time and money is spent to generate an enquiry like exhibition, advertisement and other marketing techniques but due to irregular follow-up the deal is not closed.
Our EMS takes care of the complete requirement and provides Total solution for such need from any quarter of business segment.
Common Problems Faced:
- Tired of maintaining sales lead in excel?
- Unable to track details of sales lead?
- Irregular Follow-ups
Technical Specification:
- Web Application
- ASP.NET 4.0
- C#
- MS SQL Server 2008
- Windows Server 2008
- IIS 7.0
Features/Highlights:
- Role Management: Different level access for employees, Administrator, Director of the company. Access rights can be given to view data relevant to the team/member
- User Management – Create Users, assign them to different roles, campaigns
- Campaign Management – Create Different Campaign e.g. enquiry from website, exhibition etc.
- Reminders, Alerts and Validations
- Create enquiry based on particular campaigns
- Reports
- Pending enquiries list
- Responded Enquiries
- Lost Enquiries with Reasons
- Search Enquiries based on date range
- Search particular campaign
- Enquiry processed by which employee
- Customer Interaction Management
- Activities/ Follow UP Management. Create a To-Do List, generate,download & e-mail .ICS calendar file for outlook/Thunderbird
- Employees Log details
- Automatic Email intimations and confirmations at every stage of job.
- Can be linked with website contact us form.
- Excel upload of existing customer data, can save time of entering data in EMS
- Option to add, edit, delete enquiry
- Totally customized according to your business needs
- Change Password option for every user
- Forgot Password option for every user
- Secure Login with password encryption and only encrypted password is saved in database
- Option to integrate SMS gateway
- Simple, User friendly requires minimal training
- Comes with a user manual
- Complete Technical support
- Error logging
- Team Creation to access enquiry and follow-up details
- Flexibility to re-assign an enquiry to other sales executive
- Export data to excel, pdf
Benefits:
- A Single place where all the sales leads are maintained
- Campaign wise lead detail
- Track complete follow up process
- Know reasons for lost orders
- Measure team & employee performance
- Comprehensive customer details
- Analyze campaign success
- Arrive at best promotion technique
- Maintain complete enquiry details such as customer, products, source, attended by
- Reminders and alerts
Suitable for:
- Corporates
- Small, Medium & Big Enterprises
- Marketing organizations
- Properties & Real Estate Consultants
- NGO’s
- And any Businesses dealing with public enquiries